Create a letterbox on the secure jmd4you server. For this purpose, click on the button “Register”.
The username and password each need to have at least 6 characters. You can use letters, numerals and special characters. We recommend you create a username with at least 8 characters.
Be sure to note the upper case and lower case letters.

In order to verify the use, we also need your e-mail address.   
Tip: Make a note of the user name and password BEFORE entering them, and keep the note in a safe place.
You will only be able to return at a later date to your personal account to read the answer(s) provided by your advisor, and continue the contact with further messages, if you use EXACTLY the same spelling each time.

Please read the Terms and Conditions of Use!
If you agree with the Terms and Conditions, confirm this by clicking on the checkbox. You can use the online advice service only if you accept the Terms and Conditions of Use.

The Terms and Conditions of Use govern our relationship during the online contact. They protect you and us.
We have strict rules for online contacts, and you may rest assured that your data and concerns are protected.

We require your e-mail address to be able to contact you when a new message is received, a chat appointment is available or if you have forgotten your username or password. If this happens, you will be able to reset your password. You will be sent the corresponding link by e-mail.

You can reset your password. For this purpose we only need the e-mail address you used for registration. You will receive an automatic reply containing your username and a link to reset your password.

Chatting is nothing other than a WhatsApp message or a text message. You simply enter your text in the text input field. You can also use emojis (that is to say, little icons such as smilieys). If you want to send your message, click “Return / Enter” or the button “Send”. The text will then appear in the chat window.

Booked slots sometimes become available spontaneously. The booked slot then appears at the top of the list of upcoming appointments (see question 5. “How can I book a chat appointment?”) You can then immediately enter the chat and start the conversation. You need to be logged in for this process.

REGISTRATION

If you cannot attend a booked appointment, please cancel it. This means the time can be used for other people seeking advice. To do this, log in on the start page with your username and password (LINK: REGISTRATION) and click on the button "Cancel appointment" behind your appointment in the appointment list. Then log out.

After logging in you can switch from the “Chat” tab to “e-mail advice”. There you can write a mail that is assigned to an e-mail advisor. This person will then contact you within 48 hours (72 hours on weekends).
Use a keyword to describe your request. Please write your message in the text field. Once you have written your message, click “Send”.

Some advisors at Youth Migration Services (Jugendmigrationsdienste) offer personal advice by e-mail.

You can find and write to these advisors through the website www.jugendmigrationsdienste.de. e-mails are sent using the website jmd4you.de. You will receive your answer as a registered user of the online advice service.

With the e-mail function you can activate an automatic reply that will let you know if an answer has been received. This option is available in your private area after login.
If you want to activate an e-mail message about the provided answer, please enter your e-mail address in the MESSAGE field.
 
Important notice: You will not receive the answer by e-mail, but only a note with the following text: “Please check your personal inbox”

Use a keyword to describe your request. Please write your message in the text field. Once you have written your message, click “Send”.

As a rule, you will receive an answer within 48 hours (72 hours on weekends). As you always write to the same person, this person may go on holiday or be unable to meet the deadline for other reasons. You will, however, be informed about this in advance.

If you want to delete your account, please use the field in the upper left-hand corner of the "My Account" screen.

In the forum, users who have already been registered can ask topic-specific questions, which in turn will be answered professionally by our qualified advisors. At the same time, the forum also provides a constructive platform for exchanges within the jmd4you community. Here, logged-in users can discuss various topics with each other.

Every user can read the posts in the forum. No registration is required.

All users who have successfully registered and logged in to the portal can write posts and answer posts.

Yes, you can edit your own posts. You can preview and view a post before saving it.

Yes, you can delete your own posts.